UBC SAUDER SCHOOL OF BUSINESS COMM 393: Case Analysis Detailed Assignment Outline ASSIGNMENT GOALS Legal issues in the "real world" are messy, uncertain and difficult. And chances are, the person who is on the front lines for dealing with them is not a lawyer. This case is meant to put you in these front line shoes and asks you to identify issues and come up with solutions with practical and concise advice that business people can understand. Marks Please read this outline carefully. It's your responsibly to understand the contents of this outline and follow the instructions within. LEARNING OBJECTIVES Upon successful completion of this assignment, students will have the knowledge and skills to: - Identify what legal issues are in play in a complex real-world situation Draft concise and practical advice Approach a legal problem with a practical and business-friendly mind-set ASSESSMENT RUBRIC I will review your assignment based on the following rubric: Criteria Percentage How realistic is the group's assessment of the seriousness of the issue and of the advice 30% given to upper management? Has the legal issue(s) been correctly identified, 20% including with reference to the relevant facts? Is the advice given in an easy-to-understand, practical manner, with clear action items and recommendations that upper management can 50% act on? FACTS Bright and early on a beautiful Monday morning, you settle into your corner office as director of customer relations at Sage Springs Resort in British Columbia. Your assistant comes in with your morning appointments and you see "Cindy McGee" is your 9am appointment. You have never heard of her. You ask your assistant what this is about, and she proceeds to tell you: Upper management has been dealing with Cindy (she called the president directly last week) and they are punting her over to you now. Last weekend, apparently, she and a couple of friends were camping near the hotel at the hot springs source pool. She somehow fell into the pool and is now claiming she has severe burns and lacerations from falling. Upper management spoke with her last week and it seems like she was wandering around in the dark when this all happened. They think it is all nothing and they want you to just find a way to make her go away. But they don't want her to go nuts and make the resort look bad all over social media