UESTION 15 The business case for an ethical strategy O a focuses primarily on costs that are difficult to quantify (for example, customer defections and adverse effects on employee productivity) but can often be the most devastating Ob emphasizes that pursuing unethical strategies not only damages a company's reputation but can also have costly consequences that are wide ranging O c starts with numerous ethical rules and guidelines and an environment where employees rely on these rules for moral guidance O d starts with managers who understand there is big difference between adopting values statements and codes of ethics that serve merely as window dressing and those that truly paint the white lines for a company's actual strategy and business conduct O e.begins with ethical guidelines that help s ethical boundaries will have negative consequences UESTION 16 The backbone of identitying, studying, and implementing best practfices is O a Business process reengineering O b A corporate culture that has a core value of operating excellnce O C. Benchmarking O d Slx Sigma quality control techniques O e Innovative application of Total Quality Management