uinds lacobs is the manager of human resources for Global Fnancial Senvoes, a lage financa serwin company. When she arrived back in her olfice Monday after being anay for a week, ste docroves that a statting report due the day before was still not tinahed. The report was for the whe greistent of the company's brokerage divivion, and Bettr was suppoved to giee him the report by Wrathendor. Sx weeks ewier Unda had ahed han Peters, one of her suboedinates to colket the informition and to write the stating report. At that time, ake told him what should be inchoded in the report and when it was due. If is not the first time glon has missed a deadine. His work is careful and metinaloun but he appears to be compulywe about checking and rechecking everything arveral times to aveid any mitakes. Linds called Aon and alked bim to meet with her immediately. When Aon cothe irte twer offor, the greeted him and asked him to sht down the following dialogse occurned 'Aon, I understand the staffing repart for the brokerage division is not completed yot. The divion vice presidest needi that resart to prepare hin antual budgrt, and he is putting a ist ef promacr on me to get it to him immedlately. When! gave you tha ansignment, pow mased me thil ax arebs wan amgle time to do is." 'Vm somry that the report wasn't ready on schedvle, "responded Ron, "but it tumed out to be moch mare comples than I initialy rewected. I had to spend extra time verifying the fgures form the branch officer, because they just didn't hook right. Jast when i thisught.- "Look Ron," interfupted tinda, "this is sot the first time you have been late on an important proget. You're supposed to be a prodessional, and professionals plan their work and eet it done con time." Te would not be very profeswonal to ds a report full of mistales, nepled Ans. 7er important ta me to do qualify work that I tan be proud of. It's not my faul that the branch managen dont leve accueate recerds." "What types of mistakes did you find when you cheched thei recorts?" asket linda "Well ... . I didn't actualy find amy mistakes," repied thon, looking emborraised, Put qhire i entered the inlormation into the cemputer and dd the pheliminary andpo, 1 dincenverd that the nnctrat wars missing for one of the branch offces. I last a woek waiting to gert the mising informatoor, but w ehour it the erport would not provide an accurate picture of the divtbion's staffing needs. It'r a good thingl coticed the - unda interrupted impatiently, "Hon, we have interns to do thing like checking compucer necarti and making suee they are complete. it soundis to me the you are not very etficirnt about manugnt vour time. If you delegated some of these simple task, you woulds't get so far behind in your mone." "The imernd were busy warking on the new finandial neperts." Ron probested. "I donit grt enough "The inberns were busy working on the new firancial reports," Aon peoteited. 7 dor't gont enough clerical bupport on any of my projects, and that's why thery are sometimes late." 'Why didn't you ieform me there were peoblems that might deloy the repert?" aribed Linda, har woicer showing she was becemine very annoyed. "I could have found you some clerical suppont." Ron was now becoming more dedensive. 7I tried to let you know last week, but you weet on the Wiest Coast for the management training workihop. 1 left a mestage for you fa cal me." "Mon, you have an excuse for everyeking, and nothing a ever your foult," Linda sad sarta nically. "Nou seem to be incapule of plannirg the artion ateps nended ts de e propect the this one. Fow ahoult have checked the recerds before you began the data analyis: As for the missint meconthy it mouldit surprise me if they are buried somewhere snder the piles of stuff laying aroond your oltion. 7ow have the messiest office in the company." Mon looked wilen but did not repiy. Lnda centinued her Grade. "Ran, vour career in this compuny is going to be wery stort inless you get poor act nogrther. I ante that eeport in my hands by noon tomomow, and no more excuses." Question: 1. What did Uinda do wrong in the meeting, and what could have been dooe to make the moving more eflective? 2. What should Ron have done to be more averthe (darine the meetingl