Umberto is a paralegal who works for a mid-sized law firm in downtown Bristol, specializing in litigation. Umberto has many responsibilities, among them is to manage his attorney's calendar, communicating with clients, and preparing for and managing all court dates. Cilia has retained this law firm in a slip and fall case against a local casino, and Umberto's managing attorney is handling the case. She called yesterday to inquire when her deposition was, and Umberto took the message stating he would ask the attorney to return the call. Two days later Umberto received another call from Cilia regarding the date because she never heard back from the attorney. Again Umberto assured Cilia a message would be forwarded to the lawyer. At 8:00am on a Monday morning, two weeks later, the managing attorney stopped at Umberto's desk to ask for Cilia's file, as he was heading out to conduct the deposition. After the attorney leaves Umberto calls Cilia to inquire if she will be attending the deposition, and Cilia immediately becomes agitated because she is busy and cannot break her plans so quickly. What are Umberto and the attorney's ethical duties to Cilia, and which are in question? In the shoes of Umberto, what's the best way to handle this situation on the morning of the deposition? Which of the five Cs of client relations does this situation illustrate and how might it have been avoided altogether? Why is the attorney-client relationship so important