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Un cuadro de mando integral muestra medidas de desempeo en relacin con las reas de desempeo. Cul de las siguientes es una medida del rendimiento

Un cuadro de mando integral muestra medidas de desempeo en relacin con las reas de desempeo. Cul de las siguientes es una medida del rendimiento del valor para el cliente?

Relacin de margen bruto.

Retencin de clientes existentes.

Horas de formacin relacionada con el puesto.

Tiempo de ciclo del proceso.

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