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Periodically, Merrill Lynch customers are asked to evaluate Merrill Lynch financial consultants and services (2000 Merrill Lynch Client Satisfaction Survey). Higher ratings on the client satisfaction survey indicate better service with 7 the maximum service rating. Independent samples of service ratings for two financial consultants are summarized here. Consultant A has 10 years of experience, whereas consultant B has 1 year of experience. Use a = .05 and test to see whether the consultant with more experience has the higher population mean service rating. Consultant A Consultant n 1 16 n 2 = 10 1 = 6.82 2 = 6.25 S 1 = 0.6 S 2 = 0.81 a. State the null and alternative hypotheses. Ho: Mi - uz greater than 0 Ha: Mi - M2 less than 0 b. Compute the value of the test statistic (to 2 decimals). 1.9923 c. What is the p-value? Use z-table. The p-value is between .025 and .05 V d. What is your conclusion? Cannot conclude the consultant with more experience has a higher rating