Under section 20 (1) of Industrial Relation Act 1967 it states that "where a workman, irrespective of whether he is a member of a trade union of workmen or otherwise, considers that he has been dismissed without just cause or excuse by his employer, he may make representations in writing to the Director General of Industrial Relations to be reinstated in his former employment..". Critically analyse the followings: a) The flows of representations on dismissal till arbitration at Industrial Court.

b) The factors for consideration in making an award by the Industrial Court.