Understand inspection. Eliminate the need for inspection on a mass basis by creating quality into the product in the first place. Questions: 1. What are examples of inspection (checking for mistakes?) 2. Are there examples where inspection almost always finds mistakes? 3. Are there cases where several people inspect the same thing? In other words, do inspectors inspect other inspectors? 4. In order to cease dependence on inspection, what must happen to the overall level of errors? 5. What are examples of the "hidden office" in an organization?