Understand operations management concepts, theories and models suitable for designing product, service and processes, planning and control, and implementing improvements plans in tourism and hospitality businesses. 1.2 Evaluate operations management issues impacting product, service and processes in tourism and hospitality businesses. 1.3 Develop suitable operations management strategies that can help in providing sustainable products service and processes in tourism and hospitality businesses. 1.4 Present effective decision-making skills for evaluating product, service and processes with the help of different tourism and hospitality case studies