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Understand the definitions of quality. 16. What is ISO 9000? 17. Review Total Quality Management (TQM)? 18. Know Deming's 14 points. 19. What is a

Understand the definitions of quality. 16. What is ISO 9000? 17. Review Total Quality Management (TQM)? 18. Know Deming's 14 points. 19. What is a fish-bone chart? 20. Understand process strategies. 21. Review production technology in the Supplement to Chapter 7. 22. What is breakeven analysis? 23. Review the methods of evaluating location alternatives4. Conocer las diferencias entre bienes y servicios

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