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Understand the definitions of quality. 16. What is ISO 9000? 17. Review Total Quality Management (TQM)? 18. Know Deming's 14 points. 19. What is a

Understand the definitions of quality. 16. What is ISO 9000? 17. Review Total Quality Management (TQM)? 18. Know Deming's 14 points. 19. What is a fish-bone chart? 20. Understand process strategies. 21. Review production technology in the Supplement to Chapter 7. 22. What is breakeven analysis? 23. Review the methods of evaluating location alternatives

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