Understanding and working with the file system structure of an Operating System is an important skill that an IT support professional must possess.

Imagine you are an IT customer service specialist who has received a call from a users that he or she cannot access a folder or a file on the Windows network. In this discussion, you need to do the following:

1. Discuss the sequence of steps you would take to troubleshoot this call. Discuss three possible sources of the problem and suggest what you would do to solve them.

2. Discuss which of the following would be your Windows interface preference for servicing this call. What are the considerations?

GUI Interface.

Windows PowerShell.

Windows Command Prompt.