Understanding performance measurement in hotels

It needs to cover the following issues: Discuss the performance measurement of hotels in relation to,

i. the type of measures they use (financial and/or operational measurement). Make sure to talk about solid items of measures hotels are making use of .

ii. benchmarking possibilities and whether it would be an ideal measurement tool for hotels.

iii. productivity issues and how it would apply to hotels.

iv. models developed in the literature and whether any of these models would be applicable