Union- employee will have agreement process that's apart of collective agreement. If employee is terminated or disciplined, the union has a right to file reasons and argue back to protect employee. Set amount punishment, warnings in place, paperwork warnings. Shop steward able to be present if the worker is called into the office. If it doesn't get resolved, it goes to step 2, step 3, then mediation and then arbitration. Step 1, step.2 step 3, mediation, arbitration. Step 1- direct supervisor, step 2, head of department, next step higher up- mediation- higher a mediator to mediate an agreement, highest level arbitration-legal team of ttc, legal team of union, employee relations consultants to come to a conclusion. Collective of government agreement- 5 unions now at ttc. Transit patrols are unionized. Special const. unionized, wheel trans are unionized, transit operators, maintenance employees, local 2- electricians, transit control union