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Union Local 985 has been asked by a member to file a grievance on their behalf, based on what they perceived as being passed over

Union Local 985 has been asked by a member to file a grievance on their behalf, based on what they perceived as being passed over for a promotion which is in violation of seniority rights in the collective agreement. When investigating the circumstances, the union must not act arbitrarily or in bad faith when representing the member. What is this requirement based on?

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