Unit 3 Discussion Questions

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After you have completed this unit, please post with 2-3 paragraphs and respond to at least two of your peers to the following topics in this discussion.

We have all had to deal with customer service in many different forms throughout our life whether it was as a customer, employee, or manager. What do you do when you are faced with a disgruntled customer or acquaintance? Be sure to be as specific as possible when you share your story.