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Unit: Develop and manage quality customer service practices - SITXCCS008 Roleplay: 4 people Positions: Restaurant manager, front staff, and customer Scenario : You have a

Unit: Develop and manage quality customer service practices - SITXCCS008

Roleplay: 4 people

Positions: Restaurant manager, front staff, and customer

Scenario : You have a single customer and who wanted to chat with a staff, but staff is cold and unfriendly, you intervened and made customer happy and made his/her day.

A script to be developed.

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