UNIVERSITY OF PROFESSIONAL STUDIES-ACCRA SCHOOL OF GRADUATE STUDIES MBA ACCOUNTING AND FINANCE 2021/22 ACADEMIC YEAR MCPC614 COST AND MANAGEMENT ACCOUNTING ASSIGNMENT TWO QUESTION Capital Bank is a bank based in Ghana. It has a total of 65 hanches ac the couy and se ofers online banking access to services via computers and telephone hanking access to service agents over the telephone) to its customen. Recently, Capital Bank also bege offering t customers a range of mobile banking services, which can be accessed from car martphones and tablet computers. Its cuter-base is made up of both private indivate and business customers. The nege of services it offen include: Cument accounts, Savings a Credit card Business and personal loans mortgage (for ppty phase they 16 1 order to achieve this, the bank's values are stand a (1) Pinces fiest, which involves anticipating and understanding com needs and making products and services accessible to as muy customers Bank has recently invested heavily in IT security to prevent fraud and also services accessible to disabled and visually inquired c as possible. The Capital invested to make me (2) Making busines simple, which involves identifying opportunities to implity clearly and and (3) Making a difference to the communities they serve, which inobes primely helping the dsadvantaged and new homeowners but also supporting small and medium-sized beds (SMEs) and acting fairly and responibly at all times Extracts from the Capital Bank's held score Performance measure 2821 (Actual) 201 Fecial pempestive Return on capital employed (ROCE) beterest income GH75 Not interest morgin (magis achieved on interest income) Gle13 Customer perspective Number of fint sme hoe beyen given a mortgage by the Capital Bank Number of complaints (per 1,000 cutomers) Number of sking cash prins installed for the vially impaired Number of wheelchair rumps austalled in branches Internal processe Number of business processes within the bank re-empreend Nanter of new services made available through moble 2 burking 3 Incidences of fraud on customers accounts on credit candiper 1,000) Total carbon dioxide emissions) Learning and growth 1,300 Number of colleagues trained to provide advice to SME Number of hours and for by the Bank) to support community prosec Number of trainee positions taken up by candidates from Chana's most disadvantagal areas 7,250 Number of community organizations supported the fough anding on boy detours frona Capital Rank Required: (a) Explain why the balanced scorecard approach to performance matement is n the performance for the Capital Bank tha aional approach sing solely f perfecto mark Using all of the information provided, including the Capital Bank's vision and valu dicas the performance of the Bank in 2001. NB: Use each of the four heading of the helmeed acrocard to tracture your docu (15 mark (Total: 20 m) 24% 15 120 55 110 GHM7 29%2 1000 30 100 S 10 400.000 LINKED UNIVERSITY OF PROFESSIONAL STUDIES-ACCRA SCHOOL OF GRADUATE STUDIES MBA ACCOUNTING AND FINANCE 2021/22 ACADEMIC YEAR MCPC614 COST AND MANAGEMENT ACCOUNTING ASSIGNMENT TWO QUESTION Capital Bank is a bank based in Ghana. It has a total of 65 hanches ac the couy and se ofers online banking access to services via computers and telephone hanking access to service agents over the telephone) to its customen. Recently, Capital Bank also bege offering t customers a range of mobile banking services, which can be accessed from car martphones and tablet computers. Its cuter-base is made up of both private indivate and business customers. The nege of services it offen include: Cument accounts, Savings a Credit card Business and personal loans mortgage (for ppty phase they 16 1 order to achieve this, the bank's values are stand a (1) Pinces fiest, which involves anticipating and understanding com needs and making products and services accessible to as muy customers Bank has recently invested heavily in IT security to prevent fraud and also services accessible to disabled and visually inquired c as possible. The Capital invested to make me (2) Making busines simple, which involves identifying opportunities to implity clearly and and (3) Making a difference to the communities they serve, which inobes primely helping the dsadvantaged and new homeowners but also supporting small and medium-sized beds (SMEs) and acting fairly and responibly at all times Extracts from the Capital Bank's held score Performance measure 2821 (Actual) 201 Fecial pempestive Return on capital employed (ROCE) beterest income GH75 Not interest morgin (magis achieved on interest income) Gle13 Customer perspective Number of fint sme hoe beyen given a mortgage by the Capital Bank Number of complaints (per 1,000 cutomers) Number of sking cash prins installed for the vially impaired Number of wheelchair rumps austalled in branches Internal processe Number of business processes within the bank re-empreend Nanter of new services made available through moble 2 burking 3 Incidences of fraud on customers accounts on credit candiper 1,000) Total carbon dioxide emissions) Learning and growth 1,300 Number of colleagues trained to provide advice to SME Number of hours and for by the Bank) to support community prosec Number of trainee positions taken up by candidates from Chana's most disadvantagal areas 7,250 Number of community organizations supported the fough anding on boy detours frona Capital Rank Required: (a) Explain why the balanced scorecard approach to performance matement is n the performance for the Capital Bank tha aional approach sing solely f perfecto mark Using all of the information provided, including the Capital Bank's vision and valu dicas the performance of the Bank in 2001. NB: Use each of the four heading of the helmeed acrocard to tracture your docu (15 mark (Total: 20 m) 24% 15 120 55 110 GHM7 29%2 1000 30 100 S 10 400.000 LINKED