Unplanned work in an HIT department often is required because of a malfunction or failure of some sort (e.g., a system "crashing" or a new configuration change having profound, unforeseen negative consequences).

discuss the purpose of the six (6) IT service management practices that are essential to keeping a reliable IT infrastructure effective in delivering and meeting the strategic needs of the organization.

Service Management Practices:

1. Service Desk Practice
2. Incident Management
3. Problem Management
4. Change Management
5. Release Management
6. Configuration Management