update the existing staff performance appraisal and monitoring processes of the hotel. Since the creation of these processes 7 years ago, numerous changes have come into effect that drastically vary the organisational responsibilities of different roles and departments, meaning that current staff performance management is no longer organisationally or industry current. In preparation for this, he has asked you to identify another business to be the focus of your research, and to prepare a written report on that business addressing: How they monitor their staff performance. How they recognise and resolve their performance problems. How they implement their performance management systems. You are to consult the Research Project Checklist information so you know exactly what information Mark (your assessor) will be looking for. Upon completion, Mark has asked that you submit your findings to him for review