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UPS, a global courier services company, invests heavily in training for all front-line workers. The training is critical to address service inconsistency (example: when an
UPS, a global courier services company, invests heavily in training for all front-line workers. The training is critical to address service inconsistency (example: when an ill employee needs to be replaced) and inseparability. Which scenario illustrates how staff training can address the inseparability of services
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