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UPS Case at the end of Chapter 13 in Organizational Behavior. This case describes thedifficulty that Carol Tome had when attempting to change the how

UPS Case at the end of Chapter 13 in Organizational Behavior. This case describes thedifficulty that Carol Tome had when attempting to change the "how things have always been done" type oforganizational culture when she took over as CEO at UPS. This can be very difficult and as such, willlikely result in conflict

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