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USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select
USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to. Select your answers using C(customer). Plinternal process)./innovation and growth), or F(financial) 1. On-time flight percentage 2. Return on investment 3. Employee satisfaction survey ratings 4. Airplane miles per gallon of fuel 5. Customer complaints 6. Cost of leasing airport gates 7. Employee diversity training sessions completed 8. Number of days with no employee injuries 9. Customer survey ratings 10. Marta 11. Percentage of ground crew trained 12. Loot baggage came 13 Number of costo cutomer service 14. Number of reports of handed or lost baggage
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