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USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to Select

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USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balanced Scorecard perspective it relates to Select your answers using customer). P(internal process)./innovation and growth), or F(financial) 1. Customer complaints 2 Cost of leasing airport gates 3. Employee diversity training sessions comploted 4 Number of days with no employee injuries 5. Customer survey ratings 6. Market value 7 Percentage of ground crew trained 8 Lost baggage claims 9 Number of calls to customer service 10. Revenue por seat 11. Fight attendant training sessions attended 12 Gallons of fuel used 13. Percentage of late flights 14. Cost of leasing airplanes

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