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USA AIrlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, Internal process, Innovation
USA AIrlines uses the following performance measures. Classify each performance measure into the most likely balanced scorecard perspective it relates to: customer, Internal process, Innovation and learning, or financlal.
tablePerfomance measure, Time airplane is on ground between fights, Market value, Revenue per seat, Cost of leasing airplanes, Number of days with no employee injuries, Safety violations per mile flown, Average ticket price, Airplane miles per gallon of fuel, Percentage of waste recycled, Net incone, Cost of leasing airport gates,
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