USAA offers property and casualty products such as auto, homeowners, and umbrellas. However, their system to produce quotes is slow or fails in the middle of the process.

• What are Corporate Strategy and Vision (3 to 5 years) Growth, Stability, Retrenchment that can be done to relieve the member's from receiving poor service?
• What Corporate Requirements can be achieved? (To achieve long-term goals, what are the requirements?)
• Business Case Phase (Innovative solution to meet the requirement) 5 W's (Why, Who, What, Where).
• Critical Success Factors (What)
• Return on Investment or break-even point for the project
• Risk Associated with the project and with doing nothing (What)
• Implementation Timeline (When)
• Conclusion