Use the comments from the executive meeting to identify strategic objectives and possible performance measures for each of five perspectives: financial, customer, environmental, process, and learning and growth. Would you recommend the Balanced Scorecard for Zando? question 1

Suppose that Doreen suggested gainsharing in response to Troys suggestion to reward product development employees for improving cycle time and time to market. What is gainsharing? How could it be used in the product development setting? question 2