Use the $$Satisfaction Data$$ tab to complete questions $5-6$

Recall that for customer satisfaction, a score of $1$ is the lowest rating and a score of $5$ is the highest rating.

For all months combined, calculate the average customer satisfaction rating for each sales training approach. Using the Bi$-$annual training average as a base, what percent difference resulted from the Weekly training approach? What percent difference resulted from the Self$-$training approach?

In the previous question, you calculated average customer satisfaction per sales training approach. Averages can hide important patterns that can be seen only by looking at the distribution of customer satisfaction ratings.

In order to solve this problem, create one or more pivot tables that shows the distribution of customer satisfaction responses for each of the three sales training approaches. In order to make this as clear as possible, please reproduce the tables below. Pay attention to the row, column, and total labels.