Question
Use the table below to answer the following question(s) using the standard Solver. Coppell Services contracts with outsourcing partners to handle various customer service functions.
Use the table below to answer the following question(s) using the standard Solver.
Coppell Services contracts with outsourcing partners to handle various customer service functions. Based on a study of call volumes provided by one of the firm's partners, the minimum number of staff needed for each hour of the day is as follows:
Hour Minimum Staff Required
8-9 6
9-10 10
10-11 12
11-noon 10
noon-1 8
1-2 16
2-3 15
3-4 20
4-5 15
Mr. Coppell hires 6 permanent employees and wants to staff the remaining requirements using part-time employees who work 4-hour shifts (four consecutive hours starting as early as 8 A.M. or as late as 1 P.M.).
How many part-time employees are present in the 8-9 time slot?
a) 9 b) 14 c) 6 d) 4
How many excess employees are present in the noon-1 time slot?
a) 5 b) 6 c) 2 d) 4
How many part-time employees are present in the 3-4 time slot?
a) 16 b) 9 c) 7 d) 14
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