use these main points to form a thesis: Main point 1: The shift to remote work has impacted customer service and brought about new challenges. Main point 2: Remote work has transformed the way customer service teams collaborate with the lack of face-to-face interaction which can lead to communication gaps and misunderstandings. Main point 3: Remote work can have an impact on productivity but is debated as some studies indicate an increase due to fewer distractions and flexibility, while others suggest a decrease due to isolation and lack of supervision