Use your knowledge of alternative dispute resolution to answer the following question. The director of HR at an accounting firm has hired you as an HR consultant to help the company develop a step-review dispute resolution procedure to resolve employee complaints. What would you recommend to your client about the specifics of the step-review system? The employee submitting a complaint must meet with his/her immediate supervisor as the first step in the process. Problems in the step-review process are always handled by line managers. Human resource managers would never become involved in a step-review process case. Step review systems typically include an arbitrator, who serves as the judge of last resort in the process. The person in the company who is given final authority over handling employee complaints (e.g., president, vice president, head of HR) cannot have his/her decision appealed