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UsersUtility is a standard power company that sells electricity to industrial customers (Texas Instruments, General Motors) around Dallas; it is the retailer in a supply

UsersUtility is a standard power company that sells electricity to industrial customers (Texas Instruments, General Motors) around Dallas; it is the retailer in a supply chain of electrons (products). Its customers are likely to pay most attention to UsersUtility's a. responsiveness b. cost c. customer service d. ease of product returns

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