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Using appropriate performance measures is crucial for the success of the performance evaluation and incentive schemes. However, using improper performance measures may result in goal
Using appropriate performance measures is crucial for the success of the performance evaluation and incentive schemes. However, using improper performance measures may result in goal conflict problems (e.g., between departments, between managers and shareholders, or between a superior and a subordinate). Describe two goal conflict situations caused by the use of inappropriate performance measures and also discuss potential solution(s) for each situation.
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