Using Difficult Analytical Tools2OverviewA main priority for the CEO of the Bright Road Health Care System is raising satisfactionrates among patients who have visited the system's urgent care clinics. One of the lowest-ratedaspects of the poll is consumers' impressions of the quality of the service they received. Themanagement is concerned because it suggests that urgent care centers are falling short of patients'expectations in terms of service delivery or treatment outcomes. The recommendation belowexamines how outcomes data can serve as a catalyst for change inside an organization, enablingexecutives to make informed decisions that can favorably impact clinical results, financial andoperational performance, and the business's strategic positioning.RecommendationTotal Quality Management (TQM) is a management strategy based on customersatisfaction. TQM's guiding concepts include effective leadership, a focus on quality, theimportance of the customer, error correction, and continuous progress (Barone, 2022). The fourstages that comprise this cycle are Plan (P), Do (D), Check (C), and Act (A). Bright Road'scustomer satisfaction report summary revealed alarming findings specifically about careoutcomes and communications in the Urgent Care department