Using distinctive service organization characteristics, contrast the operational issues of the specific organization with those faced by a typical manufacturing firm. Issues such as service encounter, supporting facility and process flows, management of capacity and demand, managing waiting lines, and service relationships may be used.

Assessment of the Service Strategy:

Assess the organizational service strategy based on the elements of the strategic service vision (e.g., target market, service concept, operating strategy, service delivery, system competitive strategy) for its relevance to the growth and success of the business.