Using kaitaia publishing make a canditate matrix including descriptions of the system, portion of system computerized, description of the portion of the system that would be computerized in the candidate, benefits $($description of the business benefits that would be realized for the candidate$),$ servers and workstation, software tools needed, application software, method of fata processing, input, output and storage devices. There should be atleast three candidate.

Students should have brainstormed and researched alternative candidate solutions and described the candidates in the candidate matrix. At least one of the solutions should include a software package $($buy solution$).$ While it may be difficult for them to find a single software package that supports most of the requirements for a new customer response system, it is highly likely that they can find a package that supports some functions.

The important thing for the students to realize is that a variation in one of the cells of the matrix constitutes a different candidate. Therefore, one could come up with several different candidates. The matrix appearing on the next pages is one example of a possible solution.