1. Using one of the two scenarios provided, produce a process map. Make sure it includes the appropriate symbols and terminology. You can find commonly used symbols below to copy and paste into your process map. On your process map, give consideration to value added and non-value-added steps in the process and any waste which occurs. [3.1]

I produced the map but i struggle with the conclusion : Now summarise your conclusions about the process. Include your consideration on value-added and non-value-added steps in the process and any waste which occurs.

Scenario A

At a call centre, there is a set process for the disposal of confidential documents. Files are first sorted and separated depending on whether they contain confidential information or not. If the files are confidential, they are passed on to a nominated employee who is tasked with making sure the files are properly shredded and disposed of. Once shredded, the waste is placed in confidential waste bags and the confidential waste disposal team are contacted. Bags are stored in a locked cupboard until the waste disposal team arrive to securely remove the waste. When creating your process map you might consider:

Passing files on

Deciding which files should be shredded

Documenting which files have been shredded and disposed of

How waste is disposed.

for some reason i cant add the picture of the map.