Using the definitions/descriptions (lesson introduction above, supplemented by text and another scholarly source) of leadership, management, and followership, imagine that you are faced with a critically ill patient whose family members are spread throughout the country. Some family members will not leave the patient's side, whereas others are calling the patient care unit incessantly, taking time away from other patient care responsibilities. You recognize the family's care and concern, yet you want to move from a reactive stance to a proactive position. How would you engage in solving this problem? In the approach please outline the role of the leader, manager, and follower. In which role would you be most comfortable? Least comfortable? Which role(s) would lead to the best outcome?

(Adapted from Yoder-Wise, 2014)