Using the Fall 2013 rollout of the Affordable Care Act (also known as Obamacare) as a highly visible example, discuss the issues the Information Technology team encountered during the rollout, both technological and perception. The discussion is to focus on the project, NOT the politics of the event. What were the issues: usability, downtime, errors, data flow?

• In retrospect, what should have been done differently (e.g., testing)?
• While considering these issues, remember that management is held accountable. Many believe this deployment cost Health and Human Services Secretary Kathleen Sebelius her job. Do you manage differently during a crisis to keep your job? If so, describe how you would manage differently and why.