Using the following scenario:

As an employee of a medium-sized company, you have worked on projects run by department heads with no formal project management training or education. Imagine you recently completed your first project management course. You have identified a process improvement project that, upon completion, will improve customer retention and help grow the business into a new market. As this is a process improvement project, there are many unknown factors, and the company possesses most of the expertise to do the project. The goal is to present this idea to your boss. Prior to doing so, you want to be prepared.

1. Whatwould be 4 key deliverables that you would develop or deliver in the planning phase?
2. Whatwould be 4 key deliverables in the executing phase that you would develop or deliver?