Using the information in the Case Study, take the role of Elle and write an email addressed to her staff members to communicate the findings from the survey, and suggest changes that could be made to improve customer service based on this.

In your email, you must:

Review the average responses provided to determine customer satisfaction

Suggest three different changes which could be made to customer service based on your review

Communicate the above clearly and professionally.

Three months into the changes, Elle has collected some feedback from her customers to determine how satisfied they are with the customer service being provided by her company.