Using the information provided below you should select solutions to these typical work based problems. o A conflict has developed at a personal level between members of a team which are delivering an important project for the business. o A manager is concerned about the poor time keeping of a junior manager who directly reports to her. This is both arrival times and the late delivery of completed work. o There is poor liaison between the front and back offices of the organisation and this is leading to poor customer service, with billing and customer complaints