Using the KPIs that you have developed for each team, a email and explain the role of each team member within the sales and property teams and detail their KPIs. Invite them to provide feedback and encourage them to discuss how they can balance their team goals with their own KPIs.

Customer Satisfaction: This KPI will measure the satisfaction levels of clients who have availed services from both the sales team and the property management team. It will be measured through surveys, feedback, and reviews, and will help assess the quality of service provided by the teams. New Business Acquisition: This KPI will measure the ability of the sales team to acquire new business, including new clients, new development sites, and new properties for sales and leasing. It will help assess the team's effectiveness in expanding the business and bringing in new opportunities. Vacancy Rate: This KPI will measure the performance of the property management team in terms of maintaining low vacancy rates for managed properties. It will help assess their ability to attract and retain tenants, which directly impacts the revenue generated from property management services. Compliance and Ethical Practice: This KPI will measure the adherence of both the sales team and the property management team to the new procedures and ethical practices set by the company. It will help ensure that all team members are following the required processes and maintaining high ethical standards in their operations. Key Responsibilities for Each Team: Sales Team: Acquiring new clients and properties for sales and leasing. Conducting market assessment and analysis to identify potential sales opportunities. Developing and implementing sales strategies to achieve revenue targets. Providing sales advice to clients and negotiating sales and leasing contracts. Attending training and workshops to enhance sales skills and knowledge. Property Management Team: Managing and maintaining properties under the company's portfolio. Overseeing tenant selection, lease agreements, and rent collection. Coordinating property maintenance and repairs. Handling tenant inquiries, complaints, and dispute resolutions. Providing property and asset management advice to clients. Attending training and workshops to enhance property management skills and knowledge. Administrative and Reception Staff: Customer Satisfaction: This KPI will measure the satisfaction levels of clients who have availed services from both the sales team and the property management team. It will be measured through surveys, feedback, and reviews, and will help assess the quality of service provided by the teams. New Business Acquisition: This KPI will measure the ability of the sales team to acquire new business, including new clients, new development sites, and new properties for sales and leasing. It will help assess the team's effectiveness in expanding the business and bringing in new opportunities. Vacancy Rate: This KPI will measure the performance of the property management team in terms of maintaining low vacancy rates for managed properties. It will help assess their ability to attract and retain tenants, which directly impacts the revenue generated from property management services. Compliance and Ethical Practice: This KPI will measure the adherence of both the sales team and the property management team to the new procedures and ethical practices set by the company. It will help ensure that all team members are following the required processes and maintaining high ethical standards in their operations. Key Responsibilities for Each Team: Sales Team: Acquiring new clients and properties for sales and leasing. Conducting market assessment and analysis to identify potential sales opportunities. Developing and implementing sales strategies to achieve revenue targets. Providing sales advice to clients and negotiating sales and leasing contracts. Attending training and workshops to enhance sales skills and knowledge. Property Management Team: Managing and maintaining properties under the company's portfolio. Overseeing tenant selection, lease agreements, and rent collection. Coordinating property maintenance and repairs. Handling tenant inquiries, complaints, and dispute resolutions. Providing property and asset management advice to clients. Attending training and workshops to enhance property management skills and knowledge. Administrative and Reception Staff: Answering calls and processing paperwork for both the sales team and the property management team. Assisting with scheduling appointments, managing calendars, and maintaining records. Providing administrative support to team members and ensuring smooth operations. Attending training and workshops to enhance administrative skills and knowledge. All Team Members: Adhering to new procedures and processes set by the company. Committing to ethical practice in all business activities. Participating in professional development opportunities, internal training, and CPD requirements as mandated by the company. Collaborating with team members and maintaining a positive work environment. Contributing to the overall success of the real estate division by achieving team goals and targets. By setting clear KPls and defining key responsibilities for each team, Albert Property and Finance Group aims to ensure that both the sales team and the property management team work cohesively towards the company's mission of providing continuous service of the highest quality in real estate. Regular training and professional development opportunities will be provided to all team members to enhance their skills and knowledge, and adherence to new procedures and ethical practices will be monitored to maintain high standards of operations. Answering calls and processing paperwork for both the sales team and the property management team. Assisting with scheduling appointments, managing calendars, and maintaining records. Providing administrative support to team members and ensuring smooth operations. Attending training and workshops to enhance administrative skills and knowledge. All Team Members: Adhering to new procedures and processes set by the company. Committing to ethical practice in all business activities. Participating in professional development opportunities, internal training, and CPD requirements as mandated by the company. Collaborating with team members and maintaining a positive work environment. Contributing to the overall success of the real estate division by achieving team goals and targets. By setting clear KPls and defining key responsibilities for each team, Albert Property and Finance Group aims to ensure that both the sales team and the property management team work cohesively towards the company's mission of providing continuous service of the highest quality in real estate. Regular training and professional development opportunities will be provided to all team members to enhance their skills and knowledge, and adherence to new procedures and ethical practices will be monitored to maintain high standards of operations