Question
Using the Mc Kinsey 7 S model for organizational effectiveness diagnose an organization of your choice to identify the barriers to effective customer experience (internal
Using the Mc Kinsey 7 S model for organizational effectiveness diagnose an organization of your choice to identify the barriers to effective customer experience (internal and external). You will be required to discuss the gaps/impediments/areas for improvement needed to attain the organization's Service objectives, Strategy and Vision. Determine and describe fully the required Change Management intervention(s) necessary to attain organizational effectiveness and provide the theoretical rationale and a realistic detailed plan of action for implementation.
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