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Using this case study: https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/TheCrowdedClinic.aspx and the Analyze phase of the DMAIC process... What are the root causes of the performance gap? How do we

Using this case study: https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/TheCrowdedClinic.aspx

and the Analyze phase of the DMAIC process...

What are the root causes of the performance gap?

How do we know what is causing the gap?

What tools and techniques from the analyze phase will be utilized for managing change?

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