Using this scenario, answer the following questions below.

Ms.Gs physician has ordered outpatient physical therapy for her gout. When calling to make an appointment, the receptionist states, we will need to get an authorization from your insurance before your initial visit. The next day, the PT clinic calls Ms. G and explains that the insurance company will not approve outpatient therapy at this time.

1. Discuss how the scenario affects health care systems and direct patient care.

2. Discuss your ideas to make this process better.