Using this video Workplace Mediation in Action - https://www.youtube.com/watch?v=4Uzbpj1UCEY please include ;

1. What caused the conflict?

2.How did the conflict appear?

3.How was the mediation approach effective in the video? Include mediation/conflict theories and concepts are well integrated in the answer and which approaches/model i.e. ( facilitative/evaluative, transformative or narrative) is used ( use academic in-text citation) and about

4. 3 mediation techniques used in the session.

5. Recommend 3 other techniques that could have been used.

6. would another approach have been more effective.

7.Use the following in-text citation and academic references using APA7 format to answer the questions.

Barsky, A. (2014). Conflict resolution for the helping professions. Oxford University Press, Incorporated. https://lesa.on.worldcat.org/oclc/913580406

Coleman, P. T., Deutsch, M., & Marcus, E. C. (Eds.). (2014). The handbook of conflict resolution : Theory and practice. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/871781351

Deschamps, J. (2019). Mediation : A concept for information and communication sciences. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/1084433417

Evokes Productions, (2015), Workplace Mediation in Action - Conflict Masters, https://www.youtube.com/watch?v=4Uzbpj1UCEY

Furlong, G. T. (2010). The conflict resolution toolbox : Models and maps for analyzing, diagnosing, and resolving conflict. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/243596461

Herrman, M. S. (Ed.). (2008). The Blackwell handbook of mediation : Bridging theory, research, and practice. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/437159297

Lewis, C. (2015). How to master workplace and employment mediation. Bloomsbury Professional. https://lesa.on.worldcat.org/oclc/1053857291

Liebmann, M., Bowers, S., & Bitel, M. (2011). Mediation in context. Jessica Kingsley. https://lesa.on.worldcat.org/oclc/731646855

Mayer, B. S. (2015). The conflict paradox : Seven dilemmas at the core of disputes. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/890377860

Mayer, B. S. (2012). The dynamics of conflict : a guide to engagement and intervention (2nd ed., Ser. Wiley desktop editions). Jossey-Bass. https://lesa.on.worldcat.org/oclc/785777947

McCorkle, S., & Reese, M. J. (2018). Mediation theory and practice. SAGE Publications, Incorporated. https://lesa.on.worldcat.org/oclc/1010665150

Moore, C. W. (2014). The mediation process : Practical strategies for resolving conflict. John Wiley & Sons, Incorporated. https://lesa.on.worldcat.org/oclc/869460694

Whetten, D. A., & Cameron, K. S (N.D) Developing Management Skills. http://www-personal.umich.edu/~lroot/ConflictMgtConceptMap/Whetten