Using your chosen organization, conduct the necessary research and submit a report on customer needs as they relate to the provision of quality customer service. The customers may be internal, external or both. The report should cover the following areas: I. An introduction, explaining the purpose of the report II. A description of the organisation and department and the products / services provided. III. A description of the methods that you used to research and identify customer characteristics and needs. IV. A summary of the information that you gathered in relation to: 1. Customer characteristics 2. Customer needs V. Based on your data gathering/summary of the information collected on customer characteristics and needs, explain how would you plan for quality customer service? VI. Are there any legislative requirements that your proposed quality customer service plan should meet? Just mention few of them. VII. A conclusion, analysing the information that you gathered and identifying the key requirements for quality customer service