Value Chain Activities: Obtain and Build

The obtain/build activity of service value chain focuses on acquiring the resources required to build the services. This may include configuring and implementation, integration, testing and confirming the performance Inputs and Outputs for the activities come from (& go to) other value chain activities like engage, design & transition, deliver & support, partners & supplier and all the improvement initiatives

Question: Discuss 2 to 4 Inputs and 2 to 4 Outputs that would apply to this activity for your Office 365 solution if you wanted to add/remove/change features available to your end users

Note: this question is related to IT service management so answer accordingly.