Value Mapping

Use the attached information to map the current state map and future state map.

Jack's Taxes Jack is a CPA and maintains a practice in personal, self-employed and small business income tax preparation. Jack would like to take on more corporate clients because of the higher margins. However, during the tax season, self-employed returns require long hours because of the frequent waits, delays and errors. If Jack can improve the process for self-employed clients, he could take on more work during that time of year. Generally, the sequence of events begins for each client sometime late January with Jack's assistant, John, sending a reminder to submit their records as soon as possible. Then, sometime before the first of April, the client must bring in all necessary forms and receipts. Regular clients drop off or send their box of receipts and tax forms from various income sources. Jack sorts the receipts and documents, finding that most of the time, there is something missing. His next step is to prepare worksheets for the client in the Tax Software (TS) system. Once Jack starts filling out the worksheets, he frequently needs to confirm deductions such as what expenses qualify as business-related and details regarding retirement or insurance deductions. Once Jack has completed the worksheet, his assistant John actually prints and collates the IRS forms. For self-employed clients, John waits until Thursday when he prints all returns that have accumulated during the week from the TS system. Of course, Jack must review and sign each return. Finally, John completes the process by packaging and mailing the IRS forms with the necessary attachments to each client. Tax Season: 8 weeks Data Set 40 self-employed clients Send Reminder: John Print and Collate IRS tax forms: John P/T = 10 min Technology used: Tax Software (TS) FTQ = 100% P/T = 15 min Sort receipts & documents: Jack W/T = 1 - 5 days in inbox before form prep (3 day average) P/T = 30 min WIT = 1 week in inbox before sorting FTQ = 98% FTQ = 10% Review and sign forms: Jack P/T = 15 min Prepare Worksheet: Jack W/T = 3 days in inbox before signing Technology used: Tax Software (TS) P/T = 60 min FTQ = 100% W/T = 3 weeks in the inbox waiting to Mail forms to client: John prepare worksheet P/T = 10 min W/T = 1 week due to interruptions W/T = 1 day accumulation before collation FTQ = 95% and mailing FTQ = 100% Confirm deductions: Jack PIT = 10 min W/T = 1 week due to phone tag FTQ = 50% Jack's Taxes Jack is a CPA and maintains a practice in personal, self-employed and small business income tax preparation. Jack would like to take on more corporate clients because of the higher margins. However, during the tax season, self-employed returns require long hours because of the frequent waits, delays and errors. If Jack can improve the process for self-employed clients, he could take on more work during that time of year. Generally, the sequence of events begins for each client sometime late January with Jack's assistant, John, sending a reminder to submit their records as soon as possible. Then, sometime before the first of April, the client must bring in all necessary forms and receipts. Regular clients drop off or send their box of receipts and tax forms from various income sources. Jack sorts the receipts and documents, finding that most of the time, there is something missing. His next step is to prepare worksheets for the client in the Tax Software (TS) system. Once Jack starts filling out the worksheets, he frequently needs to confirm deductions such as what expenses qualify as business-related and details regarding retirement or insurance deductions. Once Jack has completed the worksheet, his assistant John actually prints and collates the IRS forms. For self-employed clients, John waits until Thursday when he prints all returns that have accumulated during the week from the TS system. Of course, Jack must review and sign each return. Finally, John completes the process by packaging and mailing the IRS forms with the necessary attachments to each client. Tax Season: 8 weeks Data Set 40 self-employed clients Send Reminder: John Print and Collate IRS tax forms: John P/T = 10 min Technology used: Tax Software (TS) FTQ = 100% P/T = 15 min Sort receipts & documents: Jack W/T = 1 - 5 days in inbox before form prep (3 day average) P/T = 30 min WIT = 1 week in inbox before sorting FTQ = 98% FTQ = 10% Review and sign forms: Jack P/T = 15 min Prepare Worksheet: Jack W/T = 3 days in inbox before signing Technology used: Tax Software (TS) P/T = 60 min FTQ = 100% W/T = 3 weeks in the inbox waiting to Mail forms to client: John prepare worksheet P/T = 10 min W/T = 1 week due to interruptions W/T = 1 day accumulation before collation FTQ = 95% and mailing FTQ = 100% Confirm deductions: Jack PIT = 10 min W/T = 1 week due to phone tag FTQ = 50%